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Terms & Conditions

TERMS AND CONDITIONS UPDATE FOR COVID-19.

18th March 2020
Update regarding COVID-19 and event cancellations

To my lovely brides, I understand that right now is an unprecedented, uncertain and unsettling time with ever evolving information and decisions to make. I would like to reassure you that I am here for support and to reassure you of my terms and conditions as I expect you may be reading this if you have already booked with me and/or paid a deposit and would like to know where you stand should you need to reschedule or cancel your bookings with me. I haven’t changed my T’s and C’s and they are outlined clearly but importantly; please be reassured that I will work with you to come to a resolution that works for us both.

I don’t wish to add to the inevitable stress you will be facing and so please, get in touch if you have any questions or concerns; I am here to help. If you have already paid a deposit to reserve your event date and trial, this is non-refundable but hopefully we can reschedule based on availability and any new plans you make and depending on the date the deposit will simply be applied to the new date.

With commitments that we have to our 20/20 and 20/21 brides I like many other suppliers, wedding planners and venues are recommending a weekday or Sunday wedding to stop disappointment and make this a easy transition at no extra cost.

From a practical point of view, we have always operated to the highest standards with our kits, cleanliness and hygiene and we will continue to do so. You can also be assured that Gemma Holiday Hair Artistry and talent team are socially responsible people and if we do not feel well, I will do my best to make rearrangements but most importantly, we will not put of our clients at any risk.

We are all dealing with the situation with deepest sympathy, but equally trying to maintain our livelihoods. I am here for you; anything  I can do to make this situation as comfortable as possible for us all, I will

Sending so much love

Gemma

TERMS AND CONDITIONS

1.Definitions

The client: The recipient of the service and name listed on the booking form

Gemma Holiday Hair Artistry

The Agreement: The agreement that exists between the client and Gemma Holiday Hair Artistry to provide the services for the agreed fee.

The fee: the amount payable by the client to Gemma Holiday Hair Artistry for the agreed services.

 

2.Booking Fee

Bridal Parties:

* If the client wishes to secure their wedding date, a non refundable booking fee is required to confirm the date. It is advisable to secure your booking as soon as you can. I work on a ‘first come first served’ basis, whilst I may have informed you about my availability, your booking will not be confirmed or date held until the booking fee is paid.

* A confirmation email will be sent to confirm and reserve the booking when the booking fee payment is received.

Special Occasion Hair/Makeup:

* A booking fee of £15 per person is required for special occasion Hairstyling/ makeup to secure an appointment. The appointment will be confirmed on receipt of the booking fee being paid.

* The final balance is due on or before your appointment

* The booking fee is non-refundable.

3.Payment

* Payment is accepted by cash or bank transfer.

* Please use your full name as a reference for bank transfers, so that payments can be appropriately assigned.

* The final balance is due for payment no later than 30 days of your wedding date.

* Any last minute bookings (e.g. with 30 days or less until the date of your wedding) is payable in full up front to secure your booking.

 

4.Cancellations

* In the event that the client cancels the booking fee will not be refunded.

* Weddings – Any cancellation 12 weeks before the wedding day will be charged at half of the remaining balance of the day  and cancellation made 8 weeks and under prior to the wedding day the full payment will be due (This is due to Gemma Holiday Hair Artistry holding this date and In turn loosing the booking to other client) All fees paid before this via deposit or mid term balance are non refundable

*  In the unlikely event that Gemma Holiday Hair Artistry Artist cancels, as much advance notice as possible will be given to the client and every effort will be made to find a replacement Hairstylist/ Makeup Artist. If no replacement can be found then all monies paid in advance by the client to Gemma Holiday Hair Artistry will be refunded with exception of the payment for a bridal/ Bridesmaid/guest trial.

* If the booking is directly affected by circumstances beyond the control of Gemma Holiday Hair Artistry including but not limited to weather conditions, safety reasons, where possible Gemma Holiday Hair Artistry will endeavour to rectify such situations, however , no compensation will be offered by Gemma Holiday Hair Artistry. It is advised that the client takes out wedding  / event insurance to cover these situations.

*  If the client needs to change the date of  the event or wedding Gemma Holiday Hair Artistry will do her best to accommodate this where possible and the client’s payment will be transferred to the new date.  If the new date is unavailable then the booking  will be cancelled and the cancellation process, as stated above, will apply. Gemma Holiday will try to find the client another Hairstylist/ Makeup Artist who is available on the new date , however, this cannot be guaranteed.

* Special Occasion Hairstyling/Makeup: A cancellation within 24 hours of the appointment is chargeable in full. If the client cancels 7 days or more before the appointment, then the appointment can be rearranged.

* Gemma Holiday Hair Artistry reserves the right to insist on a minimum bridal booking party amount during busy months and Saturdays. This is due to the time to get to a venue/ pack unpack etc.

 

5.Client Responsibilities

* The client shall inform Gemma Holiday Hair Artistry of any skin conditions, sensitivities or allergies prior to application. All details are treated as confidential. A sample test of a product may be performed on the skin to test a reaction. The client agrees to release Gemma Holiday Hair Artistry from liability for any skin complications due to allergic reactions.

* Gemma Holiday Hair Artistry reserves the right to refuse service to the client or members of the party for, but not limited to infectious conditions or any abusive and threatening behaviour.

 

6.Photography

* With the client’s consent, Gemma Holiday Hair Artistry would like to take photos to increase Gemma Holiday Hair Artistry’s portfolio. These may be used on Gemma Holiday Hair Artistry’s website and social media pages for future clients to view.

*Use of Hairstyle/makeup photos/ videos/ media images-

Gemma Holiday Hair Artistry to be tagged and credited on all photos/videos/media images which include styling/makeup by Gemma Holiday Hair Artistry.

This includes social media sites such as Instagram, Facebook, Twitter, Pinterest.

Consent for this is obtained on the booking form. The client can withdraw their consent at any time.

 

7.Data Protection

* Please read the privacy policy carefully as it explains practices regarding the personal data collected from the client, or that the client provides to Gemma Holiday Hair Artistry and how the data will be processed.

* Any information provided by the client (e.g. name, telephone number, address) will be treated as confidential. This information is securely stored and is in accordance with the Data Protection Act 1998 and in line with the principles of the General Data Protection Regulation (GDPR).

 

8.Travel

* 50p per mile will be incurred.

* Parking expenses/tolls will be added to the booking if travelling to a location with no free parking.

* If travelling over an hour an additional charge may be incurred for loss of earnings.

 

9.Liability

Gemma Holiday Hair Artistry is not liable for any suppliers that she recommends. The Makeup Artist has public liability cover and is insured.

 

By financially securing your deposit or signing the booking form the client accepts these terms and conditions.